Terms & Conditions

Our Terms and Conditions have been written to comply with current UK legislation. These Terms and Conditions apply to the use and access of this Website and for orders made from this Website. By accessing this Website and/or placing an order, you are agreeing to the Terms and Conditions set below.

Images and content on this site must not be reproduced without express permission.

Please read these terms and conditions very carefully before you go ahead and order anything from our website.

Our Products

All the jewellery on this website has been designed by Emily Foskett and has been made at her workshop in Mumbai, India or in the UK. The jewellery is either made in 9ct, 14ct or 18ct gold, sterling silver or sterling silver 18ct gold plated or Platinum.

Emily Mortimer Jewellery is hallmarked in the UK at the Assay Office, fulfilling the requirements established by the Law on Precious Metals. Everything is hallmarked with traditional UK marks.

Emily Mortimer Jewellery Ltd uses the best quality precious and semi precious gemstones her workshop can source and her pavé diamonds are G/H in colour and SI2 in clarity. It is optional on bespoke orders if a customer wants GIA certified diamonds or non GIA certified diamonds.

Guarantee

All Emily Mortimer Jewellery is guaranteed for 1 year from the day of purchase. Anything after 1 year we are happy to quote to repair. Please note anything that is 18ct gold plated will eventually wear and may have to be re-plated.

Prices

All prices on the website are shown in UK pounds sterling (£). Emily Mortimer Jewellery Ltd reserves the right to alter prices of products on this website at any time without notice. Emily Mortimer Jewellery Ltd is VAT registered and prices are inclusive of VAT where applicable.

Description Of Goods

We take every care to ensure that the descriptions and photographic images of our products are representative of the jewellery. However due to the composition and nature of gemstones the colour may vary slightly from that shown on the website. We cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Payments

We accept online payments through Shopify Payments, a secure payment gateway provider by credit or debit card. We currently accept MasterCard, Maestro, Visa, American Express, Shop Pay, Apple Pay and Google Pay. We also accept payment via Klarna. Payment from credit and debit cards are encrypted and processed immediately to safeguard your details. Card details are not saved on the website.

Returns and Refunds

Any item purchased ordered online can be exchanged or refunded as long it remains unworn and in its original condition.

Please note that a request for a refund or an exchange must be made within fourteen working days of receiving an order to info@emilymortimer.co.uk.

Authorised returns thereafter must be returned back to Emily Mortimer Jewellery Ltd within seven working days to remain valid for a refund or an exchange.

To be eligible for a return, the item must be unworn and in the same condition you received it; only unworn items in their original box and packaging may be returned.

Buyers are responsible for return postage costs and are advised to return items via Royal Mail Special Delivery up to the correct insured value; we regret that lost returns cannot be refunded. It is the customers full responsibility if a parcel is returned by them and lost in transit or by Royal Mail.

How to Return an Item

To request a return you must contact us at info@emilymortimer.co.uk before attempting to return an order. Any items returned without contacting EM first may be exempt from receiving a refund.

Unfortunately bespoke orders cannot be returned and are non refundable.

We do not offer a free returns service.

Receiving a Refund

Once your return has been received, an email will be sent to inform you if a refund has been approved. If approved, credit will be applied to your original method of payment within 2-10 working days.

Faulty Items

We take great care in making, checking and safely packaging our jewellery before it is sent out, but if you think your order is faulty, please contact Emily Mortimer Jewellery Ltd to report the fault and follow the returns information provided above. All suspected faulty items must please be returned within 7 days of reporting the fault.

Cancellation by you

You have the right to cancel your order within 24 hours of ordering without giving reason. To exercise your right to cancel you must inform us by email info@emilymortimer.co.uk.

Cancellation by us

We reserve the right to decline or cancel any order prior to delivery if the delivery or billing address is a PO Box number, if the item you have ordered is out of stock or if we have made an error on the description or price of a piece you have ordered.

Copyright Notice

All content including photographs, designs, logos, images, text written and other materials on this website are owned, controlled or licensed to Emily Mortimer Jewellery Ltd. You may not use, download, upload, copy, print, display, perform, reproduce, publish, modify, delete, add to, license, post, transmit, or distribute any materials and content from this website in whole or in part, for any public or commercial purpose without the specific prior written permission of Emily Mortimer Jewellery Ltd.

Business Details

Emily Mortimer Jewellery Ltd

www.emilymortimer.co.uk

info@emilymortimer.co.uk

Registered Company Address: Scrutton Bland Accountants, Fitzroy House, Crown Street, Ipswich, Suffolk, IP1 3LG

Company No: 09663769

VAT No: 270968764